NSRA Code of Ethics

Date: April 10, 2024

Overview

The Code of Ethics is intended to reflect the industry’s values and best practices. The Code has been adopted by the NSRA board of directors and its members in order to create and sustain a healthy and safe business environment with the goal of ensuring fair and equitable relationships between members and their customers.

Code of Ethics

NSRA members pledge to:

1.     Abide by the Association’s Bylaws.

2.     Maintain a commitment to consumer protection and legal compliance, including by implementing controls designed to ensure compliance.

3.     Develop and encourage the practice of the highest personal and professional conduct among themselves and their employees.

4.     Continue to seek ways to deliver the value, affordability, flexibility, and other consumer benefits of RTO transactions and related products and services to consumers and to do so in a fair and transparent manner.

5.     Provide high quality goods and services to their customers.

6.     Not discriminate against any customers or potential customers based on race, color, national origin, religion, sex, gender, sexual orientation, disability, pregnancy status, age, or any other impermissible basis.

7.     Members shall recruit employees of other members only during an employee’s personal time and never on or about the premises of other members, if successful shall insist that the employee(s) return all confidential and proprietary information, including customer lists, to the former employer without using such information.

8.     Promote the positive public image of the RTO industry with consumers, policy makers and other members of the public, by operating in accordance with this Code.